Privacy Policy

At Zaps, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered multi-model consensus platform ("Service"). By using Zaps, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, we collect:

• Account Information: Email address, name (optional), and password (encrypted)
• Query Content: The questions and prompts you submit to our AI Council
• Conversation History: Your past queries and AI responses if you choose to save them
• Model Preferences: Your selected AI models and configuration choices

1.2 Automatically Collected Information

When you use the Service, we automatically collect:

• Usage Data: Query timestamps, credit consumption, model selection statistics
• Device Information: Browser type, operating system, IP address
• Performance Data: Response times, error rates, service availability metrics
• Analytics: How you interact with the Service, feature usage patterns

1.3 Information from Third Parties

We do not collect information about you from third-party sources, except for authentication providers if you choose to sign in with Google, Facebook, or Twitter (when available).

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide the Service

• Process your queries through multiple AI models
• Generate synthesized consensus responses
• Save and retrieve your conversation history
• Manage your credit balance and usage
• Provide customer support

2.2 To Improve the Service

• Analyze model performance and agreement scores
• Identify and fix technical issues
• Develop new features and improvements
• Optimize credit pricing and model selection

2.3 To Communicate With You

• Send service-related notifications (low credits, account issues)
• Respond to your inquiries and support requests
• Notify you of updates to our Terms or Privacy Policy
• Send optional product updates (you can opt out anytime)

2.4 For Security and Compliance

• Detect and prevent fraud or abuse
• Enforce our Terms of Service
• Comply with legal obligations
• Protect the rights and safety of our users

3. How We Share Your Information

3.1 AI Service Providers

Your queries are processed through OpenRouter, our AI model aggregation service. OpenRouter routes your queries to various AI providers (OpenAI, Anthropic, Google, etc.) to generate responses. Your query content is subject to OpenRouter's privacy policy and the policies of individual AI providers.

Important: We do not control how third-party AI providers handle your data. We recommend not submitting sensitive personal information in your queries.

3.2 Service Providers

We may share data with trusted service providers who help us operate the Service:

• Hosting Providers: To store and serve our application
• Database Providers: To securely store your account and usage data
• Analytics Providers: To understand service usage and performance
• Payment Processors: To handle credit purchases (when available)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal process (subpoenas, court orders)
• Respond to government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of Zaps, our users, or others

3.4 What We Don't Do

We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention

We retain your information for as long as necessary to provide the Service:

• Account Information: Retained until you delete your account
• Conversation History: Retained indefinitely unless you delete specific conversations
• Usage Data: Retained for up to 2 years for analytics and improvement purposes
• Deleted Data: Permanently removed within 30 days of deletion request

After account deletion, we may retain certain information for legal compliance, fraud prevention, or to resolve disputes.

5. Your Rights and Choices

5.1 Access and Portability

You have the right to access your personal data. You can download your conversation history as PDF files through the Service.

5.2 Correction

You can update your account information (email, name) through your account settings or by contacting us.

5.3 Deletion

You may delete:

• Individual conversation histories through the Service interface
• Your entire account by contacting support@zaps.ai

Note: Deleting your account will forfeit any remaining credits (non-refundable).

5.4 Opt-Out of Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email. You cannot opt out of essential service-related communications (security alerts, Terms updates).

5.5 Do Not Track

We do not currently respond to "Do Not Track" browser signals, as there is no industry standard for handling them.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Passwords are encrypted using industry-standard hashing (Argon2)
• HTTPS: All data transmitted between your browser and our servers is encrypted
• Database Security: Access to databases is restricted and monitored
• Regular Updates: We keep our systems updated with security patches

Important: No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Children's Privacy

Zaps is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@zaps.ai, and we will delete it.

Users aged 13-17 must have parental or guardian consent to use the Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used
• Right to delete your personal information (with exceptions)
• Right to opt-out of the sale of personal information (we don't sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@zaps.ai with "CCPA Request" in the subject line.

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at support@zaps.ai with "GDPR Request" in the subject line.

11. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use the Service
• Improve performance and user experience

You can control cookies through your browser settings, but disabling cookies may limit functionality.

12. Third-Party Links

The Service may contain links to third-party websites or services (such as AI model providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email to your registered address
• Displaying a notification on the Service

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We will respond to your inquiry within 30 days of receipt.